Terms and Conditions Paddy Power — Platform Usage Guidelines

Welcome to paddy power, an online entertainment platform operating under the domain paddypower.bz. This Terms and Conditions document constitutes a legally binding agreement between you as the user and the paddy power management.

By accessing, registering for or using any part of the paddy power platform — whether through the website or mobile app — you automatically agree to be bound by all terms and conditions set out in this document. If you do not agree with any part of these terms, please stop using the platform immediately.

Paddy power reserves the right to update these terms at any time. Changes take effect upon publication on this page. It is your responsibility to review these terms periodically to ensure you are always aware of the latest applicable rules.

To register and use the paddy power platform, you must meet all of the following requirements without exception:

• Be at least 18 years of age at the time of registration.
• Be an individual acting in a personal capacity and not as a representative of a business entity.
• Not listed on the self-exclusion list of any recognised gambling platform.
• Not suffering from any medically diagnosed gambling problem at the time of registration.
• Have a valid internet connection and a compatible device to use the platform.
• Confirm that all personal information provided is true, accurate and up to date.

Paddy power reserves the right to request verification documents at any stage to confirm a user's identity, age and eligibility. The identity verification (KYC) process is part of our commitment to security and responsible gambling practices.

Each user is only permitted to hold one (1) active account on the paddy power platform. Owning more than one account is a breach of terms and may result in all associated accounts being suspended or permanently closed.

During registration, you are required to provide accurate and complete information including your full name, date of birth, active email address and a valid mobile number. This information is used for identity verification, account communication and financial transaction processing.

You are fully responsible for keeping your account password confidential. Any activity carried out using your login credentials is considered your own action, unless you report a compromised account to the paddy power support team immediately.

• Do not share your password with anyone, including family members.
• Use a strong password combining letters, numbers and symbols.
• Log out of your account after every session, especially on public devices.
• Enable two-factor authentication (2FA) for an extra layer of security.
• Contact support immediately if you suspect any suspicious activity on your account.

All deposit and withdrawal transactions on the paddy power platform are processed through payment methods approved and supported by the platform. Available methods include online banking, DuitNow, TNG eWallet and various other local Malaysian e-wallets.

Deposits are credited to your account instantly upon confirmation from the payment provider. If a deposit is not credited within the expected timeframe, please keep your transaction proof and contact paddy power customer support for a review.

Withdrawals are processed according to the following policy:

1. All withdrawals require successful KYC verification before processing.
2. Withdrawals may only be made to the same account or payment method used for the original deposit (anti-money laundering policy).
3. Minimum and maximum withdrawal limits are subject to your VIP level and chosen payment method.
4. Withdrawal processing times vary by VIP tier — standard members up to 24 hours, Gold VIP members priority, Platinum VIP within 1 hour, and Diamond VIP instant.
5. Paddy power reserves the right to request additional documents for withdrawals that exceed certain limits.

Paddy power offers a variety of bonuses and promotions from time to time, including welcome bonuses, free bets, cashback and seasonal special offers. Each bonus offered is subject to specific terms and conditions stated alongside the offer.

The general terms that apply to all paddy power bonuses are as follows:

• Bonuses are eligible for one account, one device, one IP address and one residential address only.
• Bonus abuse, including strategies designed to exploit wagering requirements, is prohibited.
• Paddy power reserves the right to cancel related bonuses and wins if there is evidence of fraud or abuse.
• All wagering requirements must be fully met before withdrawals can be made from bonus funds.
• Unused bonuses that expire within their validity period will be automatically forfeited.

For paddy power VIP programme members, weekly cashback is calculated based on net losses over a seven-day period and credited automatically every Monday. VIP cashback is credited to the main balance and is not subject to any wagering requirements.

All games available on the paddy power platform — including sports betting, slot games, live casino and fish shooting games — have individual rules that every player must follow.

The general principles that apply to all games on paddy power are:

• All game results are final and may not be disputed unless there is clear evidence of a technical error.
• In the event of a technical error or system disruption, paddy power reserves the right to void the affected game round and refund the bet.
• Slot and casino games use independently audited Random Number Generators (RNG) to ensure fairness.
• Sports betting is subject to the specific rules of each sport and market, including rules relating to suspended or cancelled matches.
• Paddy power reserves the right to limit or refuse bets if there are signs of manipulation or fraud.

Users of the paddy power platform are strictly prohibited from doing any of the following:

1. Registering more than one account or sharing an account with another individual.
2. Using false information or stealing another person's identity for registration.
3. Conducting any form of money laundering through the platform.
4. Using external software or methods to gain an unfair advantage in any game.
5. Colluding with other players to manipulate game outcomes or betting results.
6. Exploiting any bug or technical vulnerability in the system for personal gain.
7. Selling, transferring or lending your account to a third party.
8. Threatening or harassing paddy power customer support staff.

Any breach of the above prohibitions will result in immediate action, which may include account suspension, balance deduction and/or permanent account closure. paddy power reserves the right to report suspicious activity to the relevant authorities.

Users may close their account at any time by contacting the paddy power customer support team. Closure requests will be processed within a reasonable timeframe and any eligible balance will be returned in accordance with the applicable withdrawal policy.

Paddy power reserves the right to close or suspend a user's account under the following circumstances:

• The user has violated any part of these terms and conditions.
• There is suspected fraudulent activity, money laundering or bonus abuse.
• The user failed to provide the required KYC documents within the stipulated timeframe.
• Account has been inactive for longer than the allowed period.
• The user has requested self-exclusion through the available channels.

In the event of account closure due to a terms violation, paddy power reserves the right to withhold the account balance while an investigation is conducted. paddy power's decision in such matters is final, subject to the internal appeals process provided.

The paddy power platform is provided on an "as is" basis. paddy power makes no guarantee that the platform will operate without interruption, be free of errors, or meet the specific needs of every user.

Paddy power is not liable for any indirect, incidental or consequential losses suffered by users as a result of using the platform, including but not limited to:

• Losses arising from technical disruptions or internet disconnections on the user's end.
• Losses arising from the outcome of legitimate game rounds or bets.
• Losses resulting from unauthorised account access caused by the user's own negligence in safeguarding their password.
• Losses arising from third-party service failures beyond paddy power's control.

Paddy power's maximum liability to any user is limited to the amount of funds held in that user's account at the time of the relevant incident.

Paddy power reserves the right to amend, add to or remove any part of these terms and conditions at any time without prior notice. It is the user's responsibility to review this page periodically.

Continued use of the paddy power platform after any changes to the terms take effect constitutes full acceptance of the updated terms. If you disagree with the changes made, you have the right to close your account and stop using the platform.

For any enquiries regarding these terms and conditions, please contact the paddy power customer support team via live chat within the platform or through our support email. Our team is available to assist you 24 hours a day, 7 days a week.